Fighting never makes anyone happy and just makes their lives more difficult. Learn to resolve conflicts and manage cultural diversity at the workplace with emotional intelligence.
At home, at work, amongst individuals, in teams, in groups, in tribes, and between nations, conflict is inevitable. Conflict exists everywhere people exist. The way people use their emotional intelligence underpins this.
As this is where learning, creativity, and understanding take place, some conflict and disagreement is unavoidable. It's not that disagreement occurs; it's how it's handled that's the problem.
This course is about proactively working with others in ways that will help you communicate more effectively as you work with them to understand and resolve conflicting differences. Furthermore, the skills, processes, and tools you'll learn in this course can be applied to other areas of your life.
Emotional intelligence, or the ability to balance your emotional needs with your thinking, is essential for negotiating and resolving conflict. Managing conflict necessitates the use of interpersonal skills such as rapport, empathy, and listening.
In this course you will learn about managing cultural diversity at the workplace and how to deal with negative people at work while keeping it casual.
By providing this course our aim is to provide you with the learning of the fundamentals of conflict resolution, how to use positive conflict to your advantage, and how to communicate effectively across cultures. You'll learn how to strengthen your personal and professional relationships by constructively resolving conflicts between individuals and within organizations in this Specialization. You'll learn how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies in today's global society, as well as how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.
This course will help you in being successful in your career by giving you the ability to resolve conflicts and dealing with negative people with cognitive and emotional intelligence.