The Perfect Handbook for Conflict Management

Fighting never makes anyone happy and just makes their lives more difficult. Learn to resolve conflicts and manage cultural diversity at the workplace with emotional intelligence.

  1. 4.2
  • 5300+ Learners
  • English

The Perfect Handbook for Conflict Management

  1. $30
    5300+ Learners
  • 2 Hours of Learning
  • Lifetime Access of the course
  • Certificate of Completion
  • 100% Online and Remote Learning
  • Self-Paced Learning

Learning Objectives

  • Recognize why some conflict is to be expected in good relationships and why it is a necessary element of them.
  • Compare and contrast the many conflict resolution modes available.
  • Examine your personal conflict mode and how it aids or hinders your dispute resolution.
  • Explain how emotional and cognitive responses differ in conflict situations.
  • Determine your time-management and work-flow preferences, as well as how they affect your flexibility.
  • Develop conflict resolution strategies and have some suggestions for how to address problems.
  • Learn how to utilize emotional intelligence to overcome disputes and strengthen emotional ties.

The Perfect Handbook for Conflict Management

At home, at work, amongst individuals, in teams, in groups, in tribes, and between nations, conflict is inevitable. Conflict exists everywhere people exist. The way people use their emotional intelligence underpins this.

The Perfect Handbook for Conflict Management

Skills You Will Acquire:

  • Active Listening
  • Communication
  • Management
  • Cross-Cultural Communication
  • Assertiveness
  • Collaboration
  • Dealing with Negaholics

As this is where learning, creativity, and understanding take place, some conflict and disagreement is unavoidable. It's not that disagreement occurs; it's how it's handled that's the problem.

This course is about proactively working with others in ways that will help you communicate more effectively as you work with them to understand and resolve conflicting differences. Furthermore, the skills, processes, and tools you'll learn in this course can be applied to other areas of your life.

Emotional intelligence, or the ability to balance your emotional needs with your thinking, is essential for negotiating and resolving conflict. Managing conflict necessitates the use of interpersonal skills such as rapport, empathy, and listening.

In this course you will learn about managing cultural diversity at the workplace and how to deal with negative people at work while keeping it casual.


By providing this course our aim is to provide you with the learning of the fundamentals of conflict resolution, how to use positive conflict to your advantage, and how to communicate effectively across cultures. You'll learn how to strengthen your personal and professional relationships by constructively resolving conflicts between individuals and within organizations in this Specialization. You'll learn how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies in today's global society, as well as how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.

What Will You Learn
  • What is Conflict and Conflict Management?
  • The difference between Conflict Management and Conflict Resolution.
  • Various types of conflicts at the workplace and factors that influence organizational conflicts.
  • How does conflict occur at a workplace and How can you resolve them from a manager’s point of view?
  • Various types of Conflict management strategies, techniques and skills.
  • What is Pondy’s model?
  • Importance of Emotional Intelligence for a manager.
  • Difference between Emotional Intelligence (EQ) and Intelligent Quotient (IQ).
  • Importance of empathy at the workplace.
  • Benefits of Emotional Intelligence.
  • How can an Empathetic Manager boost the performance or productivity of the employees?
  • What is EI Ability Model and What is Goleman’s Model?
  • Importance of Workplace Communication.
  • Who is a Negative/ poor/ Difficult person on a team?
  • Different types of behaviors you face while managing a team.
  • What is Negaholism and how can you manage them?
  • How to keep your team motivated and keep up a good attitude?
  • Tips and tricks for managing difficult team members
  • What is the cultural difference at the Workplace?
  • Some basic challenges faced by a first time manager.
  • Strategies and tips for managing the cultural diversity at the workplace.
  • What is a Warning letter ?
  • Importance of a warning letter for a manager.
  • Formatting and structuring warning letters.
  • When to give warning letters to the employees.
How Will You Learn
  • Assorted Content Formats: Textual and Visual
  • Psychometric and Personalized Assessments
  • Anecdotes from Experts from the Domain
  • Quantitative Self-Reflections Exercises
  • Real-time Case Studies
  • Globally Recognized Strategies & Models
  • Valuable Customized Action Plan

Who is this course for

This course will help you in being successful in your career by giving you the ability to resolve conflicts and dealing with negative people with cognitive and emotional intelligence.


This course will assist you in improving your emotional intelligence. It will be of interest to you if you want to learn more about conflict, the issues involved, and how to effectively resolve conflict.

This course is intended for individuals

Anyone who is regularly involved in managing or resolving conflict will benefit from this course.

All managers and those who aspire

Why Take This Course

  • Management Skill Enhancement
  • Resolving Conflicts
  • Develop Empathy and Emotional Intelligence for great productivity.
  • Managing Negative People at work and Cultural Difference at workplace.
Why Take This Course